Common questions.
Data sovereignty. Compliance. Customisation. Timeline. Answered honestly.
Where is content and user data stored?
Storage and data residency are scoped in the discovery call. For institutions with national, regional, or cultural data sovereignty requirements — including Indigenous nations operating under specific data governance protocols — we design the storage configuration around your requirements. We do not assume a default jurisdiction.
Who owns the content on the platform?
Your institution owns its platform configuration, its content catalogue, and the data your creators and members generate. Bitflix does not claim ownership over content published on your platform. A Bitflix Platform engagement is an infrastructure relationship, not a rights relationship.
Can we restrict who accesses our content?
Yes. Access tiers are configurable per engagement. Public content, member-only content, cohort-restricted content, and access-gated archives can all be configured. For communities with sensitive cultural content that requires protocol-based access controls, this is scoped in the discovery call.
Does the platform comply with FERPA?
Educational institution deployments in the US are scoped with FERPA requirements in mind. Specific compliance configuration is designed per engagement — not assumed from a template. The discovery call is where we establish which regulatory frameworks apply.
What about GDPR for European institutions?
European institution engagements are scoped with GDPR data handling requirements. Data residency within the EU/EEA, data processing agreements, and consent flows are configurable. This is not a checkbox — it is scoped as a specific part of the engagement design.
Do you support Indigenous data sovereignty frameworks?
This is taken seriously, not treated as a compliance checkbox. Indigenous data sovereignty frameworks vary by nation and community — OCAP® principles, the CARE principles, and community-specific governance structures all require specific configuration rather than generic settings. The discovery call is where we learn your community's requirements.
How much can we customise the platform?
Your logo, brand colours, subdomain, content categories, and navigation structure are configured in every engagement. Deeper customisation — custom domain (e.g., media.youruniversity.edu), custom access policies, content moderation tools, regional language packs — is available and scoped per engagement.
Can we use our own domain instead of a subdomain of bitflix.io?
Custom domain support is available as part of the engagement scope. This requires DNS configuration and is discussed in the discovery call. It is not included by default — it is available on request and scoped accordingly.
Can we integrate with our existing systems (SSO, LMS, CRM)?
Integration with existing institutional systems is in scope for many engagements. SSO/SAML integration, LMS content bridges, and CRM connections are available and scoped per engagement based on your existing infrastructure. These are not included by default — they are scoped after the discovery call establishes your technical requirements.
How long does it take to launch?
Timeline is scoped at the discovery call. A standard platform deployment with brand configuration, content categories, and onboarding is typically completed within weeks, not months. Engagements with deeper customisation, content migration, or compliance configuration take longer. We do not publish a standard timeline because we have not found one that fits all contexts equally.
What support is included after launch?
Every engagement includes a defined onboarding period and a designated contact. Ongoing support levels — from self-managed with documentation to white-glove account management — are scoped per engagement. Support is not sold separately from the platform relationship.
What does the discovery call involve?
A 30–45 minute conversation. We learn about your institution, your content goals, your audience, your compliance requirements, and your timeline. You learn about what Bitflix Platform can and cannot do for your specific context. There is no commitment and no sales pressure. If it is not the right fit, we will say so.
Have a question not answered here? The discovery call is the right place to ask it.
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